Contact East Harbour Water Restoration

What should you do first when water gets into your house in East Harbour?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• If water is coming in from outside after heavy rain near Morse Reservoir and the White River, move valuables to a higher floor and stay out of moving water.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• Homes on septic can back up when the ground is saturated, so use as little water as you can until the crew and your septic service have a look.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What details help the crew show up ready in East Harbour?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• If the wet area downstairs has carpet or built in cabinets.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in East Harbour date mostly from the 1990s to 2000s, and the decade tells the crew what kind of pipes to expect.
• If there's a dog or other pet the crew should know about.
• If the furnace or water heater got wet.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about East Harbour homes help the crew plan?

A lot of East Harbour dates from the 1990s to 2000s. In homes that age, water heaters and washer hoses are common sources of leaks. The mix in East Harbour includes two story homes. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Some parts of East Harbour sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Winter freeze and thaw cycles can split pipes in outside walls and unheated spaces, which is why winter leaks often start at an outside wall. If you're not sure about any of it, the crew will check when they arrive.

Which areas around East Harbour can call this number?

The East Harbour crew covers these neighborhoods:

• East Harbour · much of it from the 1960s
• North Harbour · built mostly in the 1970s to 2000s
• South Harbour · homes from the 1970s to 2000s
• West Harbour · built mostly in the 1980s, finished basements are common
• Sagamore · many with finished basements
• Hazel Dell · basements are common

Calls from nearby Pebble Brook, Andover, Lochaven of Noblesville, Chatham Hills, Cicero, Coverdale, Bridgewater Club and Wellington Estates reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What questions come up before a call?